MONEMON SERVICE RULES
(AKA THE PLAYBOOK)
ver. 3.0 | Effective from Sep 23, 2026
WHAT’S WHAT (DEFINITIONS & TERMS)
You / Your: This means you - the person using our services. You’ve gotta be at least 18 and living in the EEA. You’ve either signed up or told us you're ready to.
We / Us / Our: We’re Monemon AS, an Estonian company. Our registration # is 16573117 and you can find us at Telliskivi tn 60a/8 Tallinn 10412, Estonia.
Communication between us: All communication between us will happen in English. If we both agree, we can communicate in another language, but English will be our default. If there is any inconsistency or ambiguity between the English version of these Terms and any translated version, the English version will prevail.
Key terms
Agreement: This is the full contract between you and us. Service Rules, along with your application, the Monemon Price List, and our Privacy Policy, make up an agreement between us.
Terms: These are the rules and conditions that apply to your e-money and payment services with us. They’re split into three parts: General Terms, Payment Account Terms and Debit Card Terms.
Monemon Price List: The official price list published on our website and in the app, which outlines the fees for our services. We may update the Price List from time to time. If we do, we’ll let you know as set out in these Terms.
Privacy policy: The document that explains how we use and protect your personal info. It’s part of this agreement and you can check it out on our website or in the app.
MERAS: Estonian Payment Institutions and E-Money Institutions Act (this is the law we follow).
Accepted country: Estonia and any other countries within the European Economic Area (EEA) where we have the legal right to provide e-money and payment services.
EEA: The EEA includes all EU countries plus Iceland, Liechtenstein and Norway.
Business day: Any day when banks and payment service providers are open for business. Saturdays, Sundays and public holidays in Estonia are not considered business days.
E-Money: This is digital money, but it works just like regular cash. When you add money to your account, we give you e-money that's stored electronically. One euro of e-money = one euro in real life, always backed by real money.
Payment Account: Your e-money account where you store your digital euros and access all our services.
Safeguarding account: A special account we use to safely store the funds backing your e-money, separate from our own company assets.
Foreign currency: Any currency that’s not euros.
E-Money and Payment Services: These are the services we offer, including:
Issuing E-Money: We issue e-money in exchange for the funds you deposit with us, which are stored electronically and represent your financial claim against us. E-money issued by us is backed 1:1 by funds in euros and safeguarded in a separate Safeguarding Account.
ATM withdrawals: Use your debit card to take out cash from ATMs.
Payment Transactions: We facilitate payments, including euro transfers through European payment systems and transfers between IBAN accounts we issue.
Debit Card: Your Mastercard debit card, available as a virtual or physical card. You can use it to spend your e-money online, in stores and, where supported, at ATMs.
Virtual debit card: A debit card that exists only in the digital world. You can use it online or offline through Apple Pay or similar services.
Mastercard: The global payment network for your debit card.
ATM: A cash machine where you can withdraw money using your Debit Card - either the physical card or, where supported, a virtual card through a contactless wallet.
Verification of payee (VoP): A service that double-checks the name of the person you want to pay against the IBAN you’ve entered. It’s there to help you spot typos or mismatches before your money goes out.
Authentication: The process we use to verify your identity and/or check the validity of the payment instrument issued to you. We use strong customer authentication, which means combining at least two independent security elements to keep your info confidential.
Authentication tool: Anything that helps prove it’s you when you log in or make payments. This could be your PIN, debit card, phone, fingerprint or even your face. It may also include secure solutions like Smart-ID, passkeys, or other tools we support now or in the future. If it helps us verify you, it’s an authentication tool - your personal key to unlock your money world.
Authorisation: The action you take to confirm your intent to perform a specific action (like making a payment).
App: The Monemon mobile app where you handle your e-money.
Website: Our official site is www.monemon.com. Head there for more info anytime.
Customer Support: The help you get from our team. We’ve got your back if you ever need assistance.
Affiliate: Any company in the same corporate group as Monemon AS.
Partner: A third-party company we work with to provide or support certain services or features.
Value-Added Services: These are the cool extras we offer through our app, brought to you by us or our partners. They’re not part of the e-money services, but they’re here to make your life easier.
Money Management and Saving Features: The tools available through Our App that help you understand and manage your money and build better saving habits. They include: (i) the Bag, which allows you to set money aside, monitor the amount saved and track progress towards your saving goal; (ii) the Drop, a personalised amount calculated based on your recent spending activity and presented as an amount that you may choose to add to your Bag; (iii) saving goals, progress tracking, levels, streaks and other related saving tools; (iv) Weekly Wrapped, which provides an AI-generated summary of your recent spending and saving activity; and (v) Mo, Our AI money coach. These features are a key part of the Monemon experience, even though they aren’t e-money or payment services themselves.
PART I: GENERAL TERMS
1. Who we are?
Hey! We’re Monemon AS, a company set up under Estonian law. We’re officially listed in the Estonian Business Register with the registration # 16573117. Our HQ is at Telliskivi tn 60a/8, Tallinn 10412, Estonia.
We’ve got the official go-ahead from the Estonian Financial Supervision and Resolution Authority (FSA) to offer e-money and payment services. Our license number is 4.1-1/105 (you can check all the details at https://www.fi.ee/en/payment-services/payment-services/e-money-institutions/estonian-e-money-institutions/monemon-0). This license means we’re allowed to operate in certain countries (we call them "Accepted Countries"), and we might add more over time.
Need to reach the FSA? You can email them at info@fi.ee, call +372 668 0500 or send them a letter at Sakala 4, Tallinn 15030, Estonia. You can also find everything on their website: www.fi.ee.
Just so you know: we’re not a bank. We don’t give out loans or take deposits. We’re all about e-money and payment services - more on that in a sec.
2. What's E-Money and Payment Services?
Think of E-Money as your digital wallet. It’s cash, but cooler because it’s electronic. Here’s what happens when you or someone else transfers money to your Monemon Payment Account:
We’ll issue e-money equal to the amount you receive and it shows up as your account balance.
We keep the corresponding amount of funds in a separate Safeguarding Account to protect the funds backing your e-money.
What can you do with e-money? A lot:
Hold it: Keep your e-money in your Payment Account for as long as you like.
Spend it: Make payments whenever you want.
Use your debit card: If you’ve got a card, you can spend your e-money online, in stores or withdraw cash from an ATM.
When you make a payment, we’ll take the e-money out of your account. If you send e-money to another Monemon user, they’ll get it and can start using it too.
3. What's the Monemon App?
The Monemon App is your go-to place for all things e-money and payment services. It’s a mobile app that lets you handle everything, from managing your digital money to accessing any extra features we might roll out in the future. To use it, just download the app to your phone or other device.
Now, about our affiliates (a.k.a. companies we’re linked with) – they don’t provide the actual e-money or payment services. They also don’t act as middlemen or resellers for our services. So, if something goes wrong with the core e-money and payment services, it’s on us, not them.
However, we, our affiliates or partners might hook you up with some extra perks through the app (hello, value-added services!). But just a heads-up, we’re not responsible for how those partners or affiliates provide their own services, unless the law says otherwise or the issue is caused by us. These extra services will be covered by separate agreements, so don’t blame us if things go sideways.
Some features in the Monemon App may be provided by us, our affiliates or third-party partners. If a feature is provided by someone else, we’ll make that clear and let you know if separate terms apply.
3.1. Making sense of your money
Monemon isn’t just a place to hold e-money and make payments. We also want to help you understand where your money goes and make saving feel a little easier. That’s where our Money Management and Saving Features come in – they’re a key part of what Monemon is all about.
To make these features work, we use and analyse relevant information about your Payment account, transactions and saving activity. This helps us sort your spending into categories, spot patterns, calculate saving suggestions and create personalised summaries and insights through features like Weekly Wrapped and Mo.
Here’s the deal: this analysis is part of the Monemon service covered by this Agreement. You can choose whether you want to chat with Mo and whether to follow any insight or suggestion you receive, but we don’t ask for separate consent to process the data needed to provide these features. You can read more about how we use and protect your data in our Privacy Policy.
Weekly Wrapped gives you an AI-generated summary of your recent spending and saving activity. Mo is our AI money coach – it can answer questions about your activity with us, explain your spending patterns and give you personalised budgeting and saving insights. Just so we’re clear: when you chat with Mo, you’re chatting with AI, not a person.
AI can be smart, but it doesn’t always get things right. It might misunderstand your question or give you information that’s inaccurate, incomplete, out of date or inconsistent. So, if something’s important, always double-check it against your account and transaction details, these Service Rules, our Price List or information provided by Customer Support.
Mo, Weekly Wrapped and our other Money Management and Saving Features are here to help you make sense of your money. They don’t provide financial, investment, tax or legal advice, and they don’t know everything about your personal situation. Use your own judgment and, if you’re making an important financial decision, consider speaking to a qualified professional.
And don’t worry – Mo can’t touch your money. Mo, Weekly Wrapped and our other Money Management and Saving Features can’t initiate, approve, change or cancel a payment, move money, change your account settings, limits, fees or contractual terms, or otherwise act on your behalf. They might suggest an action, but nothing happens unless you choose it and complete the usual confirmation or authorisation steps in the App.
If you need help with a payment, suspected fraud, a complaint, an account restriction or anything else that requires action on your account, Customer Support is your go-to. One more thing: never share PINs, one-time passcodes, CVV codes or full card numbers with Mo.
4. How we keep things legit (preventing money laundering and terrorist financing)
We play by the rules to keep everything legit. That means we’re all about stopping money laundering and terrorist financing. Here’s how we do it:
We’ll need to verify your identity - nothing crazy, just the usual checks to make sure you’re really you.
We gather info about how you’re using our services to make sure everything’s above board. If something looks off, we’re on it.
If anything looks even slightly sketchy, we investigate to clear up any doubts.
Now, here’s what you need to do to help us keep things legit:
Give us all the info and documents we ask for, whenever we ask for them. This is part of how we comply with the law.
Make sure everything you give us is true, accurate and up to date. If your details change (like a new phone number or address), update them in the app as soon as you can.
If needed, we might check your info with trusted third parties to make sure everything adds up.
5. How do we conclude Agreement and when can we end it
5.1 By tapping “Agree”, you submit your application and confirm that you accept these Terms. The Agreement enters into force once we approve your application and open your Payment Account. Here’s what you need to do:
Download the Monemon App.
Provide us with your info: Through the app (and in any other way we might ask), you’ll need to give us some details about yourself and the source of your funds.
Complete the verification process: Follow the steps required by us or our identity verification partners to confirm your identity. This may include identity and document checks using secure digital tools.
Agree to the terms: After reviewing, by pushing the "Agree" button, you confirm your acceptance of the terms. This action finalizes the agreement without requiring a physical signature.
We’ll review the info and documents you provide and decide if you qualify for our services. Heads up — this process might take a little time.
If everything checks out, we’ll open your Payment Account and, if requested, issue you a Debit Card. Just so we’re clear, this agreement is only considered signed once we’ve opened your account and you’ve made your first payment from a bank or payment account in your name from a financial institution that complies with relevant EU regulations.
If we decide you don’t qualify, we’ll let you know, unless the law says we can’t.
5.2 When can we end or pause the agreement:
We reserve the right to refuse providing services, stop your access or even end this agreement right away if any of the following happens:
You’re under 18 years old or you’re not a resident of EEA.
We (or our affiliates) can’t complete the necessary checks (see Clause 4).
Or, for example, if:
You’ve provided false or incomplete info or documents, either intentionally or due to negligence.
You haven’t fulfilled any obligations under this agreement.
You’ve caused or threatened to cause harm to us or our affiliates.
We also reserve the right to end or pause the agreement if we suspect:
You’re involved in money laundering, terrorist financing, proliferation financing, fraud or any other illegal activities and we can’t clear these suspicions
There are circumstances involving you or someone related to you that suggest a high risk of money laundering, terrorism financing, proliferation financing, fraud or other illegal activity and we don’t want to continue providing services.
You or someone related to you is subject to national or international financial sanctions.
You owe us or our affiliates money and it’s overdue (we can also charge late fees).
A government authority (like a court, tax office, or law enforcement) orders us to freeze your Payment Account or hold your funds.
A payment system operator (like Mastercard), our partner bank, or any other service provider tells us to limit or stop your services.
Applicable laws prohibit us from providing services or give us the right to terminate this agreement without notice.
If any of this goes down, we’ve got the right to hit pause on your services or cancel the agreement ASAP. And just so you know, if we end things for these reasons, we’re not responsible for any losses or damage - unless we seriously messed up on purpose or were super careless.
6. No letting others use your stuff
It’s on you to make sure your Payment Account, debit card and other services we give you are for your use only. No sharing! You’ve gotta take the necessary steps to stop anyone else from getting in unless these Terms say otherwise.
If you think someone’s gotten their hands on your Authentication Tools (like your password, PIN or phone), Payment Account or debit card, if they’ve been used without your permission or if anything just feels off, contact Customer Support immediately and take the necessary steps in the Monemon app to secure your account or card, as described in Section 8.
Even though you’re the only one who should be using your stuff, you’re still allowed to share your account info with authorised payment initiation or account info service providers. We’ve got the tech to support that, so no worries there!
7. How to authenticate yourself
You’re required to authenticate yourself and authorise any actions you want to perform in the way we ask, using the authentication tools we provide.
You’ve gotta keep your authentication tools (like PINs or passwords) safe and take steps to make sure no one else can use them. Here’s the deal:
Memorise your reusable knowledge-based authentication tools (like your PIN). You’re responsible for keeping those secure and making sure you’re the only one who knows them.
Change your knowledge-based authentication tools regularly, to keep things fresh and safe.
Keep your mobile device, debit card and other physical authentication tools for your own personal use only. Don’t let anyone else use them and don’t leave them lying around where someone could grab them.
Your email address and phone number are personal too. You should use them only for yourself and don’t let anyone else use them for accessing our services.
And just so you know, we can ask you to verify it’s really you whenever we want, for any action or transaction.
8. What to do if you lose your authentication tools
If you think your Authentication Tool (like your phone, PIN or debit card) has been lost, stolen or someone else got hold of it, here’s what you need to do:
If your phone or debit card is lost or stolen or someone else somehow got access to your Authentication Tool, let us know ASAP.
If you notice any payments from your Payment Account or debit card that you didn’t approve, let us know right away.
Basically, if something feels off, like someone might have figured out your PIN or password, you’ve got to tell us fast.
Once you realise something’s up, contact Customer Support immediately, and they’ll help you block or replace your lost/stolen Authentication Tool, lock your Payment Account or block/cancel your Debit Card.
9. When we might limit or disable your services
We may temporarily or permanently restrict your access to Monemon services — this can include blocking your Payment Account, your debit card, or your Authentication Tools. In some cases, we might also ask you to replace your current tools with new ones.
Typical reasons include (but aren’t limited to):
security concerns (e.g., suspected unauthorised use of your account, card, or authentication tools);
legal obligations (e.g., money laundering or terrorist financing related checks);
breaches of these Terms (e.g., providing false information, overdue fees, misuse of services);
technical or operational risks (e.g., fraud attempts, system issues, or required upgrades); or
you haven’t properly authenticated or authorised a transaction or other action where we require you to do so.
If we block or limit your services, we’ll try to inform you of the reason, unless the law prevents us from sharing details. You can always reach out to Customer Support for clarification.
Specific rules about blocking your Payment Account (see Clause 26) or your Debit Card (see Clause 38) apply in addition to this general clause.
10. Unauthorised payments
See a payment from your Payment Account or debit card that you didn’t authorise? Tell Customer Support promptly and no later than 13 months after it was debited. The sooner we know, the sooner we can lock things down.
If the payment was unauthorised, we’ll refund it and restore your Payment Account immediately and no later than the next Business day after we become aware of it. We may refuse an immediate refund only if we reasonably suspect that you were involved in fraud, including together with another person, and notify the police as required by law.
Here’s how your responsibility works:
If an unauthorised payment is made before you notify us that your Debit Card or other payment instrument has been lost, stolen, or misused, you may have to cover the resulting loss up to the statutory limit (currently EUR 50). This limit may not apply if you acted fraudulently or intentionally or with gross negligence failed to meet your security or notification obligations. Any other exceptions provided by law also apply.
You may be responsible for all losses if you acted fraudulently or intentionally or, through gross negligence, failed to keep your Authentication Tools safe or notify us.
After you notify us, you won’t be responsible for later unauthorised payments unless you acted fraudulently.
If you authorised the payment but have a problem with the merchant, Clause 37 applies.
11. Payments gone wrong or not completed
If we mess up and don’t complete a payment you asked for, or if we made a mistake with the payment, here’s what happens:
You can ask us to refund the full amount of the payment immediately, no deductions. If we charged you any fees for the failed or incorrect payment, we’ll refund those too, including any interest that applies. If we took out an incorrect amount during the payment process, we’ll send the wrongfully deducted amount to the right recipient as soon as possible.
If you spot any money in your Payment Account that you know you’re not supposed to have, you need to let Customer Support know right away and send it back to the sender. If you don’t, we reserve the right to take back the amount ourselves or send it back to the original account. Fair, right?
12. Fees and other payments you owe us
Using Monemon isn’t free - we’ve got plans and fees, and here’s how it all works. Don’t worry, everything is written down in our official Price List (in the app and on the website), so there are no hidden surprises.
We’ll take the fees straight from your Payment Account. This can include:
your monthly subscription fee (depending on the plan you picked),
fees for certain transactions (like extra cards or special payments),
any penalties or interest if you’ve got overdue amounts.
First charge: When you sign up and pick your plan, we’ll take the subscription fee right away from your Payment account.
Monthly billing: Fees are charged monthly based on your plan. We grab the fee from your account on the billing date, which is either the account opening date or the date you choose a new plan.
Switching plans?
Going cheaper? Your current plan runs till the end of the month you’ve already paid for. After that we swap you over. Billing date stays the same.
Going bigger? New plan kicks in instantly. We charge you right away, that date becomes your new billing date (what you already paid for the old plan doesn’t roll over). No refunds for switching plans.
Extra fees: Depending on your plan, extra fees might pop up, like for additional cards or payments. You can find all the fees in the Price List and fee information document.
Not enough funds: If you're short on cash, we’ll track it as a debt. If you don’t settle it by the next billing cycle, we’ll switch you to the free "Coin Collector" plan until you're back in the green.
Closing your account: Fees stop when you close your account. If you’ve prepaid, we’ll refund the unused part, keeping just enough to cover any costs till the account closes.
If you’ve signed up for any extra services from us or our partners, you authorise us to collect those fees and send them to the service provider.
If you don’t have enough funds in your account to cover the fees, we can charge you interest on any unpaid amounts, as stated in the Monemon Price List, until you settle your debt.
You can always see a breakdown of all the fees charged for your services through the Monemon app. A yearly summary of all the fees you’ve been charged is available upon request through the app or by email.
13. What happens if we can't process your transaction?
If you try to make a transaction, there are a few reasons why we might not be able to process it:
We can decline the transaction if you don’t have enough money in your account when you try to approve it.
We can also block the transaction if it goes over the spending limits set for your Payment Account or Debit Card.
And, if your account or card is blocked for any reason, we won’t process the transaction either.
14. What happens if there's a service disruption?
We do our best to make sure our services are always available to you. But sometimes, things like maintenance or unexpected issues can cause short disruptions.
Planned Maintenance: If we need to do maintenance, we’ll give you a heads-up whenever possible. We’ll try to make sure this happens at times when it’s least likely to affect you.
However, there are times when things are out of our control, like problems with third-party providers we rely on (payment systems, card networks or mobile/internet providers). If they experience issues, it could disrupt our services.
Our Responsibility: We’re only responsible for service issues if we mess up on purpose or because we were seriously careless. That means we won’t cover losses if you didn’t fulfil your obligations under this agreement, or for non-financial damage (like frustration or lost opportunities). We also aren’t liable for any profits you didn’t make because of service issues.
Basically, we won’t be held responsible for problems caused by regular maintenance or issues with third parties, but we’ll always do our best to minimise any downtime.
15. Liability
Neither of us (you or Monemon) is responsible for failing to meet our obligations under this Agreement if something beyond our control happens. This could include:
Natural disasters (like earthquakes or floods), wars, riots, strikes, IT system crashes, no internet or power, cyberattacks or actions by the government.
Basically, any situation neither of us could predict or prevent.
We’ll only be responsible for breaking this agreement if we did it on purpose or because we were seriously careless.
Here’s what we won’t be responsible for:
Non-financial losses (like stress or inconvenience).
Any profits you missed out on.
Any damage that’s caused by you not keeping up your end of the deal under this agreement.
16. Customer support and how to reach us
If you’ve got any questions or issues about the services we provide under the Agreement, your first stop should be Customer Support.
You can reach us through the communication channels provided in the Monemon app or on our website. We’re here to help with any questions or problems related to the services.
We might send you important updates or notifications via the Monemon app or using the contact details you’ve provided (email, phone or mailing address).
Make sure your contact info (phone, email and address) is always up to date! If something changes, update it in the Monemon app right away. We’ll assume you’ve received any messages we send to the contact details you’ve provided and they’ll be considered officially delivered.
Just so you know – everything in the Monemon app, on our website, and in our docs is in English by default, and that’s how we’ll chat with you too. If we ever switch to other languages, it’ll be an AI translation from English, so don’t be shocked if you catch some funky phrases or weird grammar!
17. Confidentiality and your personal data
We take your privacy seriously. Here’s what you need to know:
We process your personal data according to our Privacy Policy, which explains how we handle your info.
We keep your information confidential while the Agreement is in force and after it ends. We only share information about you, your Payment Account or your transactions when this is necessary to provide our services or perform this Agreement, when you ask or authorise us to do so, or when the law requires or allows it.
This may include sharing relevant information with banks, payment networks, identity-verification providers and other service providers acting for us. We limit this sharing to what is necessary. You can find more details about who receives your personal data and why in our Privacy Policy.
So basically, your data is safe with us unless you say otherwise or we’re legally required to disclose it.
18. Changes to the Agreement
We have the right to make changes to this Agreement, the Privacy Policy or our Price List at any time.
When we make changes, we’ll let you know at least 2 months before the changes take effect, unless a different time frame is specified in the updated documents. If you’re not cool with the changes, you can cancel the Agreement without any penalties before the new terms kick in – just let Customer Support know or cancel directly through the Monemon App if it’s available.
If you don’t let us know that you disagree with the changes before they take effect, we’ll assume you’re fine with them, and the updated terms will apply from the specified date.
If any part of the Agreement turns out to be invalid under the law, we can make changes to fix that, and we’ll notify you of the updates.
If we’re just fixing typos, cleaning up the wording or making other non-substantive updates that don’t change what this Agreement means or affect your rights or obligations, we may do that without giving you 2 months’ notice.
19. Term and ending the Agreement
This Agreement stays valid until both you and we have done everything we agreed to.
You can cancel the Agreement within 14 days of signing it – no reason needed. Just let Customer Support know. If you miss that window, you can still cancel any time later, as long as you don’t owe us any money. You can do this by contacting Customer Support or using the Monemon App.
Once you cancel, our services stop, unless you still need to fulfil any obligations. If you owe us anything, the Agreement stays active until you’ve paid it off.
We can also end the Agreement right away if any of the situations in Clause 5.2 apply (like breaking the rules, AML/sanctions, fraud, or overdue debts). We don’t need to warn you first. Any debts you owe us might be handed over to a third party for collection.
20. How we handle disputes
This Agreement is governed by Estonian law. If you’ve got any issues with our services, just reach out to Customer Support. We’ll respond to your complaint within 15 business days. If exceptional circumstances beyond our control prevent us from doing so, we’ll send you a holding response explaining the delay and stating when you’ll receive our final response. In any event, you’ll receive our final response no later than 35 business days after we receive your complaint.
If we can’t solve the issue by talking it out, any disputes will be handled by Estonian courts.
If you feel like we haven’t responded properly or you’re still unhappy with the outcome, you can also turn to these authorities for help:
Estonian Financial Supervision and Resolution Authority
Address: Sakala 4, Tallinn 15030, Estonia
Phone: +372 668 0500
Email: info@fi.ee
Estonian Consumer Protection and Technical Regulatory Authority
Address: Endla 10A, Tallinn 10122, Estonia
Phone: +372 620 1707
Email: avaldus@komisjon.ee
Guidelines for submitting disputes are available on the Authority’s website: https://ttja.ee/en/submission-statement
Estonian Data Protection Inspectorate
Address: Tatari 39, Tallinn 10134, Estonia
Phone: +372 627 4135
Email: info@aki.ee
We’ll do our best to help, but these are your go-to options if you need more support.
21. Final stuff for this section
If any part of this Agreement doesn’t hold up legally, no worries - the rest of it still stands, and we both got to stick to it.
You can’t pass off your rights or responsibilities to someone else without our approval. But we can transfer ours to a third party whenever we need to, no permission required.
PART II: PAYMENT ACCOUNT TERMS
22. What's a Payment Account
Your Payment Account is the spot where all your e-money is stored. It’s the account we set up for you based on our Agreement. Think of it as your digital wallet for making payments, transferring money, and holding your e-money.
23. How to use your account
You can use your Payment Account to receive, hold, and transfer money - basically, everything we allow under the Agreement. When money hits your Payment Account, it’s converted into E-Money (which means it’s a claim you have against us).
When you make a transfer from your Payment Account, it works like this:
If the transfer is going to an account that isn’t with us, we’ll turn your E-Money back into euros and transfer it right away.
If it’s going to another Payment Account with us, it’ll just be an E-Money transfer.
Whenever we receive money for you, we hold it safely in a separate account and issue you E-Money in the same amount. You can only send and receive money in euros (unless you’re using your Debit Card, which allows transactions in other currencies).
If you make a Debit Card transaction in a foreign currency, Mastercard will convert the amount to euros using their exchange rate, and we’ll deduct that euro amount from your Payment Account.
Oh, and just a heads-up - only you can use your Payment Account and Debit Card. No sharing!
24. Your total spending limit
You’ve got a standard total limit of EUR 15'000 for outgoing payments each calendar month. This includes both card payments and regular transfers – whether you’re tapping your card or sending money, it all counts towards the limit.
Need more room? You can ask us to review your limit and explain why you need a higher one. We’ll look at each request individually and may ask for additional information or documents. A higher limit isn’t automatic – we’ll make a decision based on the information you provide and the legal and risk checks we need to carry out. If we approve a different limit, we’ll let you know. Spend smart!
25. How to send and receive money
To make a payment, you’ve gotta punch in at least these details in the Monemon app:
Who you’re paying (their full name),
Their IBAN account number,
The amount you want to send,
The payment description,
And a reference number (if needed or mandatory).
If you miss any details or mess them up, we won’t be able to process the payment. You’ll also need to authorise the payment with your usual security method. Always double-check the amount and who you’re sending money to before hitting confirm.
Sometimes, we might skip the authorisation step if the law says we can.
Your payment order is locked in once we’ve got it and your account has enough money to cover the payment and any fees.
Here’s how the timing works:
25.1 Instant euro transfers
Most euro transfers are sent instantly whenever instant processing is available. Instant transfers run around the clock - 24/7, including weekends and public holidays.
Once you authorise an instant transfer and all the conditions for processing it are met, we’ll send it right away. The money will be made available to the recipient within 10 seconds after we receive your payment order.
We’ll tell you straight away whether the payment went through. If we don’t receive confirmation within 10 seconds that the money reached the recipient’s account, we’ll immediately put the amount back and restore your Payment Account to where it was before the payment.
Instant really does mean instant, so once you’ve authorised the payment, there are no take-backs.
You can receive instant euro transfers 24/7 too. Once the money reaches us, it’ll show up in your Payment Account right away.
The fee for an instant transfer will never be higher than the fee for the same type of standard euro transfer.
25.2 Standard euro transfers
For euro transfers processed as standard transfers, these cut-off times apply:
Send it before 15:30 EET on a business day, and we’ll process it that same day.
If it’s after 15:30 EET or a non-business day, we’ll handle it on the next business day.
If it’s a same-day payment, there are no take-backs. For payments scheduled for later, you can cancel through the Monemon app up to one day before they’re set to go out.
Before we process a payment, you’ll see all the important info in the Monemon app:
Who you’re paying (name and account),
How much,
The date your account will be debited,
And any fees you’ll be charged.
Once we send the money, we’ll show you:
The payment reference number,
The recipient’s name and account,
The amount and currency,
The fee for the payment,
The payment description,
And the date your account was debited (for sending money) or when the money hit your account (for receiving).
You can check all your transactions whenever you want in the Monemon app.
We may refuse to execute or temporarily suspend a payment where this is required or permitted by applicable law, or where we reasonably need to carry out AML/CFT/CPF, sanctions, fraud or security checks. We’ll inform you and, where legally permitted, explain the reason and any steps required from you.
25.3 Verification of Payee (VoP)
Before sending out a euro payment, we might show you a quick VoP check.
Here’s how it works: VoP compares the payee’s name you typed in with the IBAN you entered.
We’ll let you know if things match up or if something looks off. After that, it’s your call - you can confirm the payment or cancel it.
If you choose to go ahead with the payment even after we’ve told you the names don’t match, the responsibility is on you. That means if the money ends up with someone you didn’t intend to pay, we won’t refund you for any loss.
26. Blocking your account
We may block or restrict your Payment Account in line with the general principles set out in Clause 9, including (but not limited to) the conditions listed in Clause 5.2.
You can block your own account whenever you want. Just hit up Customer Support or do it through the Monemon app. When you ask to block or unblock your account, we might ask you to prove it’s really you by doing some extra security steps.
We’ll unblock your account only if the reason for blocking it is no longer a thing. If we think the issue’s still there, we might close your account for good. And while your account’s blocked or closed, your Debit Card is also off-limits.
27. Interest on your account
By law, we’re not allowed to pay you interest on the money in your Payment Account. So, yeah, no interest here!
28. How your money is kept safe
By law, the money in your Payment Account isn’t considered a deposit or other repayable funds, so it’s not covered by public deposit guarantee schemes.
But hold up - no need to worry. Since we’re an e-money institution, we have to keep your money totally separate from our own. That means your funds are stored in a special, secure account that’s just for your e-money and other customers’ e-money. Even if something wild happens to us, your money stays protected and untouched. It’s safe, sound, and 100% yours.
29. Closing your account
Your Payment Account will be shut down if:
The Agreement ends for any reason laid out in these terms, or
Your account is blocked, and we decide it’s not getting unblocked anytime soon.
When we close your account, any money left in it will be sent to another account you’ve told us about. This account has to be with a payment service provider in the EEA (European Economic Area). We might deduct some fees or other reasonable charges before transferring the rest of the money - check our price list for details.
We’ll send the remaining balance to you within 7 days. During this time, we may hold back just enough to cover any payments, recalls, or other outstanding obligations. Your money stays safe - we just need this short window to finish the final checks.
If, within a month of closing your account, we get any payments sent to it, no worries - we’ll accept them, let you know, and transfer the money to the account you’ve given us in the EEA. Just like before, we may deduct any fees or charges before we send it over.
PART III: DEBIT CARD TERMS
30. Getting and activating your debit card
Your Virtual Debit Card will be good to go automatically once it’s issued.
For the Physical Debit Card, we’ll mail it to the address you gave us when you requested the card. When you get it, check the envelope to make sure it hasn’t been tampered with. If everything looks good, activate your card in the Monemon app.
If the envelope seems sketchy, like it’s been opened or damaged, don’t activate the card. Instead, let Customer Support know ASAP.
When we send you a new Debit Card, your old one will automatically be cancelled after you activate the new one.
31. How we issue your debit card
We’ll hook you up with a Debit Card once you’ve got your Payment Account sorted and you ask us for one.
Once the card’s issued, you’ll get access to a Virtual Debit Card automatically. If you want a Physical Debit Card, just say the word, and we’ll send it to you based on the terms here. The Virtual Debit Card is ready for action in the Monemon app, and it works just like the physical one, with some small differences since it’s virtual.
32. Using your debit card
You can use your Debit Card for online payments, in-store payments (yup, even contactless), and ATM withdrawals. Your Debit Card is linked to your Payment Account, so any transactions you make will pull funds straight from there. We convert your e-money back into regular money and settle it through Mastercard.
You can use your Debit Card only in places that accept Mastercard - look for the logo at payment terminals, websites, and ATMs.
Remember, the card is for your use only. If you make a payment in a foreign currency, Mastercard will convert the amount to euros using their exchange rates, and we’ll charge your Payment Account accordingly. These rates are available on Mastercard’s website, and they can change, so the rate might be different when we debit your account compared to when you authorised the transaction. If you choose to convert the currency at the point of sale (either in-store, online, or at the ATM), the rate is locked at the time of the transaction.
33. How you authorise debit card payments
To pay with your Debit Card online, here’s what you need to know:
Your card number (you’ll find this in the Monemon app because our physical cards don’t show full number - super secure and unique),
Your full name (as it shows in the app - we're sure you remember your own name, right?),
Expiry date (also in the app),
The 3-digit CVV (yup, from the app too), and
Any extra security steps we ask for.
For in-store payments, you’ll authorise it however the merchant wants - PIN, contactless, etc. Always double-check the amount, currency, and other key details before confirming.
Once you’ve authorised a payment, it's locked in, no take-backs. We’ll reserve the amount on your account when Mastercard asks, and when they confirm it, we’ll deduct the money from your Payment Account.
You can track all your Debit Card transactions in the Monemon app.
34. Contactless payments
Your Debit Card lets you make contactless payments, and you can turn this feature on or off directly in the Monemon app - no need to hit up Customer Support.
There are some limits on contactless payments:
Each contactless payment has a set maximum limit,
The total amount of consecutive contactless payments can’t go over a certain limit, or
You can only make a certain number of contactless payments in a row before you’ll need to authorise one another way (like with your PIN).
If you bump into these limits, the merchant or we might ask you to use a different method to authorise the payment.
35. Keeping your debit card safe
Your Debit Card is not just for spending - it’s your security sidekick too. Here’s how to keep it safe:
Don’t share the card number, expiration date, or 3-digit CVV (our numberless physical card already gives you an edge here).
Protect your Physical Debit Card from damage or loss.
No need to worry about copying info from a magnetic stripe - because there isn’t one!
If your card expires, you get a new one, or you don’t need it anymore, make sure to destroy the old card by cutting it up (and don’t forget to take out that chip).
36. Setting debit card limits
We’ll start you off with default spending limits on your Debit Card, but if you want to tweak them, you can adjust those limits yourself directly in the Monemon app - no need to reach out to us.
We can also adjust your limits or block specific transactions without notice. This might include:
Blocking certain merchants (like ones who don’t use secure payment systems),
Limiting transactions through certain channels (like online), or
Restricting payments in certain regions (yup, some countries too).
Your Debit Card limits can’t be higher than the limits set on your Payment Account, and your card spending can never exceed those account limits.
Also, you’re not allowed to make any transactions that go over your Debit Card limit.
37. Disputing debit card transactions
If something’s off with a Debit Card transaction, you can dispute it under these conditions:
The transaction wasn’t authorised by you, or
The merchant didn’t deliver the goods or services as agreed.
We’ll handle your dispute by going through the refund process with the merchant’s payment provider (according to Mastercard’s rules).
38. Blocking your debit card
We might block or freeze your Debit Card if we’ve got a solid reason - see Clause 9 for the big picture and Clause 5.2 for the serious stuff (like fraud, AML checks, or breaking the rules).
You can block your card yourself in the Monemon app or ask Customer Support to do it for you. For safety, we might ask you to confirm it’s really you before unblocking.
Once things are sorted, we’ll unblock your card. If the problem sticks, we might keep it blocked or close it for good. And just so you know – if your Payment Account is blocked (see Clause 26), your Debit Card will be blocked too. If your Payment Account is closed (see Clause 29), your Debit Card will be closed automatically (see Clause 40).
39. Card expiration
Your Debit Card is valid until the last day of the month that’s issued until. After that, it’s a no-go for any transactions.
If you don’t tell us otherwise, we’ll send you a new Debit Card automatically when your old one expires. Easy, right?
40. Closing your debit card
Your Debit Card will automatically be closed if your Payment Account is closed. But here’s the good news: you can also close your card anytime you want through the Monemon app. If you need a new card, just order one straight from the app - no hassle.